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Returns & Exchanges
Who pays for return shipping?
If we made a mistake or your item is defective, we cover the return shipping. For change-of-mind returns, the return shipping cost is the customer's.
When will I get my refund?
Once we receive and inspect your returned item, we'll email you to confirm whether your refund has been approved.
What should I do if I receive a damaged or incorrect item?
Email us at andy.tu@icedchics.com with your order number and photos of the item, and we'll make it right.
What is your return policy?
You can request a return or exchange within 14 days of delivery, whether the item arrived damaged or defective, you received the wrong item, size, or color, or you simply changed your mind. Items must be unworn, unused, and in their original condition and packaging.
Which items can't be returned?
Customized or personalized jewelry, gift cards, and final sale or promotional items aren't eligible for return.
How do I start a return or exchange?
Email andy.tu@icedchics.com with your order number, the product name, and the reason for the return. If the item is damaged or defective, include photos or a video. Please wait for our confirmation before sending anything back.
Our Jewelry
What materials and stones do you use?
Every IcedChics piece is iced out with premium cubic zirconia (CZ) stones for maximum shine. Most styles come in Gold and Silver White colorways, and the base material varies by piece, so check each product page for the exact details.
Will the jewelry tarnish or fade?
With everyday wear the finish can soften over time, especially with water, sweat, and chemicals. Keep your pieces dry and they will keep their shine much longer.
How do I choose the right size or chain length?
Size options are listed on every product page. As a guide, our Miami Cuban chains typically run 16 to 24 inches, tennis bracelets 7 to 9 inches, and most rings US sizes 6 to 10. Still unsure? Email us at andy.tu@icedchics.com and we'll help you choose.
Can I personalize a piece with my name, letters, or a photo?
Yes. Our Custom collection includes name pendants, bubble letter and number pendants, photo lockets, logo pieces, and custom rings. Each piece lists its personalization options right on the product page, and we craft it to order for you. Personalized jewelry is made just for you, so it can't be returned or exchanged.
How should I care for my jewelry?
Keep your jewelry away from water, sweat, perfume, and other chemicals. Wipe it with a soft cloth after wearing, and store each piece separately to protect the stones.
Shipping & Delivery
What if my delivery is delayed?
Estimated delivery times can be affected by customs, weather, holidays, or carrier delays. If your tracking hasn't updated for a while, email us at andy.tu@icedchics.com and we'll help you check.
How long does it take to process and ship my order?
Orders usually ship within 48 hours after your payment is confirmed. Delivery time then depends on your destination and the shipping method you choose.
How can I track my order?
As soon as your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your delivery.
Do you ship internationally?
Yes, we ship internationally. International orders may be subject to customs duties or import taxes on arrival, and those fees are the customer's responsibility.
Still have questions? Email us at andy.tu@icedchics.com and we'll be happy to help.